Ive never experienced such stellar customer service like I do when working with Bianca. SCAM!!!!! I agreed then since I didn't realize how she had tried to scam me. Right the next morning on Sunday, 8/23/2020, we reviewed the paperwork and found the ****** discrepancy on the Vehicle Price and the ****** warranty/ service contract that we didn't discuss nor agreed to. I also was reading Yelp and there are so many other people not happy with NoHo Toyota. After the phone call we emailed the salesman and the finance guy to put it in writing that we are asking to cancel the sale contract. he fails to call back. The internet specialist ***** ***** told me to come in after negotiating the price (by email) and I could drive it off the lot anytime. We just went through the process of trying to purchase a vehicle and were told that they would review the app with finance manager once our credit was pulled. He then asked me to go to the office of a Finance Manager, since this first person had to send me with a second Finance Manager because his Spanish speaking skills were needed for a different client. Toyota will forever have my business, as long as Bianca and other car salespeople are around. Finance reports it is due to ****** he made it part of the deal. hollywood north toyota He did agree to take off the extra charges, except for the ****** discrepancy in Vehicle price saying that's for processing fee, which is bull as that's so excessive for a processing fee in addition to the fact that there is another item that says Document Processing Charge for **** He said we'll have to come back the next day though (just to stall it it seems) to cancel the other 3 items. I will never buy a Toyota from North Hollywood Toyota ever again. OUR AWARD-WINNING TOYOTA TEAM IS COMMITTED TO THE HIGHEST QUALITY SERVICE TO CREATE CUSTOMERS FOR LIFE, 4606 Lankershim Blvd Los Angeles, CA 91602.

North Hollywood Toyota & Scion has served the Los Angeles and San Fernando Valley communities since 1967. You can get more information about this car from your couch through Not BBB accredited. Finally, today I found the original contact email from ***** ***** (see attached pictures from email) I noticed that when I click on the car - the same VIN of the car I owned - is listed as sold for the amount of ******* Internet price ******** MSRP), which is what prompted me to write this complaint since I paid an extra ****** dollars. I had no idea I would be charged $150 just for a missing key, or $15 for an owners manual, among other things. unfortunately Dealer was not able to assist Mrs.*****'s due to contract been finalized. Dealership mailed me the check for the amount listed in the comment. On Friday July 10th I came back for a third time. toyota hollywood north corolla vehicles hybrid 2021 toyota hollywood north corolla vehicles hybrid 2021 When I first bought this car I used to take it to toyota dealer and they never mention there was a recall for this problem. The Toyota Dealership took it upon themselves to use my new Toyota Credit card and maxed out my $**** credit limit without my knowledge. What caught me off the most was how did a Toyota Camry LE that's ****** + it's MSRPwhich is ********* total became a ****** dollar car plus all the other charges they tried giving us becoming a total of a ********* sale price. California motor department will now be notified. BBB is here to help. But I do not want to use them again after this terrifying experience. hollywood north toyota This dealership offers So we called the salesman ****** right away on or around 7:30am to tell him that we want the sales contract cancelled because of these findings. We thank you for the opportunity to serve you and we hope to assist you in a proper resolution Customer Realtions Dept. Wong gave me a comp for next oil change service. That means choosing ones that are backed by the OEM and guaranteed to fit your specific Car, Truck or SUV. Bianca said in exchange for that, she would provide one extra full tank of gas. ( NICE UP SELL!) Calls may be prerecorded. 4606 Lankershim Blvd North Hollywood, CA 91602. Since a lot of dealers give you very Low Offering but she was very upfront transparent I never had this experience. See attached pictures of email from ***** ****** pictures of the original contract, the re-written contract and finally an email from *** ***** ***** Toyota stating the trade-in value of my previous 2013 Toyota Prius. Toyota of Hollywood takes your privacy seriously and does not rent or sell your personal information to third parties without your consent. The sales person ****** that I spoke with said that the sales person was just doing his job, which I feel is false because the information was never provided to me or my friend ***** ***** who was with me at the time. I didn't know what it was until I saw black smoke from the back of my vehicle which then I had 3 miles for the next exit. Bianca isnt your typical car salesperson. Dlr Customer Relations Mgr will assist *** ***** with his concern. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. My 3 credit scores were over 795 (great credit!) I even asked Tarek what's the total of the car and he didn't fully explain the amount. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. go through a rigorous multi-point inspection. I came back for a second time on July 7th, for just answering simple questions regarding my personal information; he said that he was going to have me come again since they had to rewrite the contract. He said we can't cancel, but after asking him repeatedly, he agreed to do so and had the finance guy deal with us and the cancellation. I want them to extend the remaining balance over the originally promised contract time frame. They sold me a faulty / recalled car and won't do anything about it. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We just went through the process of trying to purchase a vehicle and were told that they would review the app with finance manager once our credit was pulled. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. He said, you have to come in to discuss and then the call ended. We appreciate ************* reaching out to North Hollywood Toyota for assistance regarding The concern he has with the $***** credit card charge for down payment. Highly recommend. I really do. I was lead to believe that if I turned the car in and leased another one, I wouldn't owe anything on the Toyota Corolla iM. We also brought up the ****** service agreement that we didn't discuss nor agreed to, and he just lied again saying he discussed that. ****** calls me and states yeah it was part of the deal. if any additional questions ************* may contact******************* at **************. At that point, we just asked to speak to the manager. Hollywood, CA 90028. Unfortunately North Hollywood Toyota will not assist ************** with any type of refund or Cancellation. I have 1 suggestions. I have called many times previously and on August 11th I called during my work's lunch and asked to speak with a manager to submit a complaint and the person who I spoke with completely ignored me and transferred me back to the manager who is been unprofessional and still have not corrected the payment. The seller **** came to argue with me and even stated that they didn't know the value of my car then and that I was lucky that I received ***** for it. the number to reach the factory ************ Best Customer Relations Dept. The Internet Sales person who spoke to me (I recall the name slightly but am a bit unsure so I wont mention it), spoke to me for a total of less than 3 minutes. Tarek the finance Manager along with Shawn was who we were signing the forms with. We talked to manager ****** ******* and told him we want to cancel the sale contract for the mentioned reasons. Or if you know exactly what you need, feel free to fill out the parts order form below, and we'll be in touch with your shortly to provide your Car, Truck or SUV with the parts it requires. 10 gold stars to the Service center . Directions She was so nice!! Is that even relevant. I put 10,000 dollars down and I'm suppose to pay 630? When I called the dealership to complain they said it was a "premium markup" and all the dealerships are doing it. I also asked him why this car was listed for ******* but was sold to me for $36,478 for which he responded that it was an upgraded model. December 2016 I decided to purchase a new Toyota Avalon since ALL Toyota dealerships were offering 0% financing up to 72 months on 2016 models.

You also agree to our Privacy Statement. and any applicable fees. our tools to get details such as qualifying cars, test drive options, Mrs. ******** ******** concern has been resolved by dealership finance Dept to customer's satisfaction. Up to today, August 21st, II have not received a correct invoice and my online account is been deactivated. toyota hollywood north corolla vehicles hybrid 2021 This is prior to me contacting the card and they stated to take it up with Toyota dealers first. I will let all my family and friends know about your Toyota and Dani how great you are. I inquired online about a vehicle and on 6/30/20 I received an email from Wendy Rojas from North Hollywood Toyota regarding a 2020 Rav4 Hybrid XLE VIN 2T3RWRFV3LWXXXXXX listed at an internet price of ******** When I actually went to the agency on July 2nd 2020, after I had a test drive, I sat with the sellers "****" and "Guapo." Just a few blocks north of Universal Studios we are close to the 101 134 and even the 5 freeways. Watch these crooks! Our Cars.com Vehicle Test Team has awarded the ${make} ${model} 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Excellent customer service!!!! Before coming back at around 1 pm on Sunday, I thought I'd check with other Toyota Dealerships, and that's when I found out that the ****** fee to certify is not really required. I narrowed down my selection to 3 dealerships who said with a great credit score I could purchase the car for 0% financing and pay it off in 72 months. A refund is acceptable. Ive had Toyotas all my adult life, and would always dread the day when I would have to change out my lease. It hasn't even been 24 hours since the signing of the sale contract from the day prior. North Hollywood Toyota accepts credit cards. In February 28,2022 I purchased a 2022 Toyota RAV4 XLE from the NoHo Toyota dealership. I did not know about any credit card as part of the deal. I know nothing about cars and All these years I did not know this was and issue up to recently because Every month I have to do and oil change not after 1300 miles my car starts showing the oil light because my car runs out of oil so fast and my gas does not last also. And I just do not see how this is fare. I cannot afford to pay this to be fix when its a problem that Toyota is responsible for. When we got home we tried reviewing the contract. This response is completely unacceptable. I was left wondering if this is the new system at Toyota of North Hollywood or should I next time just take my business elsewhere. Watch these crooks! GoGoGo!!!

Cars.com Privacy Statement. We ended up getting a Camry LE. I wish they can take responsibility for the manufacturing defect my car has and fix it, North Hollywood Toyota apologizes for any inconvenience we might of cause ************* at this time, we recommend that ************* reaches out to Toyota Factory for more information and recommendation. Watch these Snakes!! I am not sure what the reason was, I don't want to speculate, I don't even visit what I thought the reason was for me being dismissed in less than three minutes but I hope this is an isolate incident. Luis was great in helping us with some issues of a recent purchase. After I spoke with the manager - ****** ******* - who was not very nice, warned me that he is a former police officer and warned to stay quiet and calm, for which I complied. Thank you. North Hollywood Toyota has reviewed Ms. ****** complaint regards to the selling amount of the vehicle. upon request. I really do. He said that's for the lease payment for September, to which my daughter replied that she had already paid that. Dani had a great customer service and she made so easy to the Process was very quick and she explain everything to me and offer was I was expecting. (The consumer indicated he/she DID NOT accept the response from the business.) Customer Relations Mgr has followed up with *** ***** and left msg. Wait I didn't have a Toyota card on the 6th. By 4/23/21 noticed small leak. The Toyota of Hollywood parts department is not only stocked with the parts you're looking for, but also staffed with experts who can answer your questions and find you the part you need. In addition to a variety of great deals on vehicles, North Hollywood Toyota has a professional and highly qualified Service Department, Parts Department and Body Shop for all vehicle makes and models repair. She did make several calls to me after the sale asking for a perfect review. I didn't have a card until recently and now it is part of the deal. (The consumer indicated he/she DID NOT accept the response from the business.) Thank you so much Bianca! There are documented examples online on how they tricked people with this. They did not address their deceptive sales practice to me and made no effort towards any form of amends. a video consultation. This full online service is advertised by them. Iam filing a complaint with Federal Trade Commissioner , California Bureau of Automotive and Toyota Coporate as we speak!!! All Rights Reserved, 2001, 2043, 2125, 2131, 2135 Westcliff Blvd. I would not have agreed to it because I owe my other credit cards for 3 weeks of rentals prior due to replacing My Nissan transmission from the state action lawsuit warranty. Structure My Deal tools are complete you're ready to visit Toyota of Hollywood! This place is ******. No Dealer Back and Forth Games, you all know what i mean! At that point, we are being held hostage, my daughter will lose her car based on what this other crook we're dealing with is saying, so we just agreed to go ahead with the buyout with them, with a plan to file a complaint.

He was too busy just trying to sell you things to get you to pay more. From you Paul (he was outside waiting for customers when I drove up & intaking cars & suvs at 8am Saturday morning) to the mechanics and tech that worked on my 2021 Toyota Rav4 and the young lady at the counter that checked me out. They are free to rewrite a contract any time they choose, so could easily honor the original agreed upon offer. He did not have me check the information on the papers to be correct and instead he just made conversation with me about my profession (veterinarian) and his personal animal companion. They suckered me into believing I didn't have to pay anything for the car I turned in. Luis has been our go to Guy for over 10 years! Through his patience and persistence, we were able to resolve everything and we are very happy with our purchase. I realized that they purchased my 2013 Prius for ******* I came back on Monday July 6th and was pretty upset and asked to speak with the manager. After a while, in the middle of cancelling the contract, the finance guy Andre would leave saying he need to check on something. Excellent customer service I came in with my daughter on Saturday, 8/22/2020 to buyout my daughter's car at the end of its lease term, thinking that it will be a straightforward process, since that buyout option is already stipulated in the Lease Agreement from 3 years ago when we first got the car, along with the lease buyout price of ******** I thought we would only need to shop around for lower interest rates (which we did). Thank you . a virtual appointment! Gracias Luis! Toyota is selling defective cars to the public and there employees are not helping at all. In short, he dismissed me, he dismissed my business, he did not afford me the opportunity to discuss, he did not afford me to ability to explain that I have the resources to make the purchase. I usually come here for my recalls and have never had a bad experience until now. Done with the tools you need? I purchase a toyota camry 2007 that has a manufacturing problem it burns alot of gas and oil.I never got a recall letter for this. Make the most of your secure shopping experience by creating an account. A BUNCH OF CROOKS!!! Mechanic confirmed a cracked oil filter. ComplaintsComplaints for Toyota of North HollywoodNew Car DealersView Business profile. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. International Association of Better Business Bureaus. **** they got me, but hold on. NoHo Toyota does not care about their customers. The had no other vehicle at the same price point to offer so I would have to buy a more expensive vehicle that would be closes that the had available. It is absolutely false that they have resolved the problem. I recently went into North Hollywood Toyota. hollywood north toyota cred pacelli michael He asked me to come back again on Friday July 10th at 3 pm. Pulling hard Inquiry on someone credit and then telling them the vehicle is not available to them, is not a good enough answer for me. Mrs.********'s concern has been resolved by sales manager per Mr. ****** ******* customer was given a proper explanation of contract and all questions answered. Tacking on ***** more to the "Purchase Option at the End of Lease Term" contracted price, sneaking in and lying about other charges I would like to report the horrible practices we experienced at this particular Toyota dealership, the Toyota of North Hollywood. I do understand that I didn't see that on the contract as promised by ***** ***** and should have looked at the contract more closely and make sure that they "kept their promise". I was called today by **** ******* (who handles forwarding complaints) at North Hollywood Toyota after she spoke to the financial department and she said that their office never offered 0% financing for up to 72 months in 2016. 6000 Hollywood Blvd Are they charging a market adjustment on any of their vehicles? He said that he'll look into it after he comes in to work later that day at 11am. Read our privacy policy. North Hollywood Toyota has reviewed complaint case for Ms. **** We would like to apologize for any inconvenience or dissatisfaction we might of caused During the last service visit, dlr agrees to refund Ms. **** the total amount paid for the oil change In the amount of $135.28 if customer is okay with the outcome of case dlr will mail check in the amount of request $135.28 Thank you Customer Relations Dept. Keep in mind I only reported Sergio, there are others I am sure have something to do with this, but can't recall names. I have spend so much money because of this. (The consumer indicated he/she DID NOT accept the response from the business.) He said based on your information you have to come in. But he still refused to return the ****** they overcharged. Pleased accept my sincere apologies for your recent experience with our company. But when they prepared the buyout paperwork, they sneaked in ****** more to the Vehicle Price bringing it up to ******** In addition, they sneaked in ****** for warranty/service contract without having discussed that with us, as well as a ****** to make it a certified used car which the salesman ****** Guardado said was not optional for mileage below ****** (which we found out later was a lie), and talked my daughter into taking in gap insurance for ****** which she doesn't need considering the car's value is around ******* and we are financing a lesser residual value of only ************* That's a total of ****** in extra costs that shouldn't have been added. He said we cannot cancel the contract.

After signing the papers I left the dealership with the new car. I took to another mechanic (I know and trust) to check as I don't trust toyota now. What the ****. Give everyone a RAISE!! (The consumer indicated he/she DID NOT accept the response from the business.) Our team of parts experts is always on hand during normal business hours and eager to answer your questions. She genuinely cares for her customers, goes above and beyond, is attentive listens to the customers needs and specifications. We said we'll be there around 12nn to 1 pm. What days are North Hollywood Toyota open? Only recently I looked more closely at the payment schedule and I see that they put 59 payments down instead of 72. so the internet specialist at each place told me that I would be able to qualify for the 72 month payment to purchase the car. I want all the charges taken off.

Then, three months later, I received a call from Toyota saying that I owned one lease payment and money for wear and tear. Please reach him at XXX-XXX-XXXX ******. I never got a notice. I requested to have the contract changed for the reasons described above. BBB Business Profiles may not be reproduced for sales or promotional purposes. We value your privacy. I also discovered (and have documentation to prove this) that this has happened to SEVERAL customers. BE WARE!!! I am not sure what the reason was, I don't want to speculate, I don't even visit what I thought the reason was for me being dismissed in less than three minutes but I hope this is an isolate incident. Get Driving Directions. A BUNCH OF CROOKS!! I see no reason to contact him. I was unfairly charged several hundred dollars several months after turning in my leased Toyota Corolla iM On September 10, 2019, I turned in my Toyota Corolla iM and leased a Toyota C-HR. I hope this department does better. We value your relationship with North Hollywood Toyota and hope to provide you with the service your deserve in the future. Would you like us to send you price alerts? I never received a letter regarding this. This is my last step before I and others file a class action lawsuit. I even had put $**** as a down payment to help lower the cost of the monthly payments. I was called back by finance personnel who said the vehicle we were trying get just sold. DON'T EVER GO THERE!! Now back to the beginning. Unbeknownst to me, car was dripping oil in my drive way. If it could not have been done they should have said NO. I am a single mom working a part time job at the moment. Every part that we offer at Toyota of Hollywood is backed by the OEM. Looking to have this car delivered to your home? North Hollywood Toyota recommends that Ms. ****** returns to dealer and speak to Sales Manager Arnold Guevara for review of contract sale price and terms. Took car back to Toyota by tow truck for them to replace. I was reviewing my paperwork and noticed that the MSRP price on the contract was $******* more than the sticker price on the window. Please see the attachments for full detail and the charges shown. He came back to say that it's been financed and that if we cancel, my daughter will now be without a bought out car and without a lease. All I want is the dealership to compensate me the $******* of the markup on the vehicle and they are not working with me at all.

See all 58 vehicles from this dealership. I did call the person on the number they said to call.

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