If your estimated shipping date showing on your order status page has passed, we are actively seeking updates on those shipments in order to provide a more accurate timeframe. So we never thought it could be the liner. Pool was delivered and installed in no time, Very helpful customer service on 1 missing part, that let us still fill and start using the pool. For more information on. After extensive research I found The Pool Warehouse had the best prices for a quality product. pool jandy plumbing spa inground swimming valve diagram schematics kit pump combo system bypass plumb venturi feeder schematic equipment tub BEWARE, I WAS TOLD THAT THEY WOULD NOT TAKE A CREDIT CARD. Still waiting from April 18th on an order that I am told is in the warehouse but they don't have enough trucks to get it to me. been told high and low prices for 40mm liner ,not sure who's better and truehelp One piece on the pool filter was damaged during shipment. If you place your order over the phone with one of our Royal Team Members you will receive an email requesting that you review and confirm the order. If there are errors or missing measurements this will cause a delay. Tip for consumers:Great customer service. Tip for consumers:Couldnt ask for better!!! I contacted customer service and they immediately opened a ticket for resolution. Such as: We are processing orders as quickly as possible by bringing on additional staffing and allowing for overtime to help meet the high demand of incoming orders. I cant express my great satisfaction enough with my shopping experience at Pool Warehouse. Products used:Bought a 18*33 oval above ground pool and all the accessories. They carry no warranty. I would strongly recommend Pool Warehouse and all of there staff to anyone who thinks they can't handle a DIY project of this magnitude they have made it both achievable and fun. We order pool hand rails that ended up looking very different than the displayed image. Unfortunately, we do not usually receive updates as quickly as most manpower is currently being used to actually fulfill orders versus replying to our daily inquiries.

We received no call! Thanks to him, my son will get a pool in time for his birthday! They have no products, everything is drop shipped from their wholesaler out of New York. Tip for consumers:Great people to work with. My customer service rep's name is Chelsey. Hi Debbie, it appears you may be a competitor posting a fake review. I paid with a credit card on the day of my order AND electronically signed my drawings ALSO on the day of purchase.Communications was absolutely a nightmare after the purchase. Your pictures are available to be sure you know what to expect. Once shipping information is available, you receive an email notifying you of the update and your tracking number(s) will be added to your order status. INGROUND LINERS: Most manufactures are experiencing 2-5 week lead times. An error occured when trying to process your request. I ordered an above ground pool kit and everything was delivered ahead of schedule. In only 2 years it is already getting tears a few inches from the seam in the middle panel. It was suppose to ship in 3 to 4 days. I am extremely disappointed and dissatisfied with their business. Our pool is great and the staff was outstanding.

Kudos to this woman. If the pattern is out of stock this will cause a delay and we will contact the email address used to place your order for alternative options. Your order is placed in online or with one of our knowledgable sales representatives. We ordered pool kit from Poolwarehouse in the spring. Learn more She knows what customer service is supposed to be. Most pool kits ship in 2-3 weeks and your pool shipped in less than 3 weeks, our customers are usually excited when their pool ships faster than promised. The approximate cost with everything upgraded and much added equipment like a robot cleaner and lights and fountains came to about $8,000.00. I asked for a tracking number, they can't provide one. Always responded quickly to my text messages and kept me updated on the status of our order. How easy is it to get a hold of customer service at poolwarehouse? Each of these people have went above and beyond expectations and have helped solve any issue that I've had. Please see the timelines listed in the first section of this article. We partially filled about a foot of water from our well, let the liner sit a week and then had water trucked in. Today is June 24th still no pool kit. If your item becomes back-ordered (as notated on your. She handled the issue and kept me up to date with all developments and saw it through to its fruition. They are a boiler room operation that operates a phone bank and website. Customer service said they could only send it back for repair they are only a drop ship company and don't really have ANY product. After several emails, I had to provide pics to prove to the wholesaler that the parts were wrong. My lesson is to deal direct with the manufacturer going forward if purchasing anything on line. Older orders may be experiencing longer lead times as many of the delays causing these backups have occurred over the last couple of months. Tanner C was the sales rep and was amazing on helping me pick out my pool and always answered any questions I had. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. We spent over $14,000 dollars with them on our pool.

We are navigating through uncharted waters and understand the inconvenience this is causing to our customers. Andra Wells. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Stay far away from these people in fact I would rather order directly from their whole sale shipper who also sells the products.

All lead timeframes begin only after confirming full payment. As manufacturers continue to be closed down due to their local government regulations surrounding COVID-19, many items (especially Above Ground Pools and Liners) are becoming out of stock even after orders complete processing. A local delivery company was employed and the pool was packed well on pallets. We now have a beautiful top of the line above ground pool with a gorgeous liner and the pool itself is beautiful for a fraction of what we would have paid locally for the pool and installation. I began assembly on 2/27/2019. It was right at the cut off for warrantee coverage and despite us having some pretty spirited conversations, Jonah performed very professionally and ultimately, we did get full warrantee coverage thanks to Jonah working on our behalf. The below lead times include processing and fulfillment time to ship. I would recommend poolwarehouse.com to anyone. Thank you, Pool Warehouse, for making our dream easy, efficient and affordable!

Please be on the lookout for an email. The filter, pump and saltwater generator was installed by us and started the weekend that the water arrived. In spite of the positive experience in the purchasing process, I was told that the pool kit would be delivered in 10 days to 2 weeks after payment. So the digging began to check for leaks underground. Everything I've ever ordered from Pool Warehouse has arrived as advertised and in excellent shape.There was once a delivery issue with a massive Pool Crete order, but this was the fault of the delivery service. Updates to these timeframes are provided by the distribution centers and manufacturers fulfilling the order. **. in this case, we will not begin processing your order until it is confirmed. For Over 25 Years Pool Warehouse Has Been Americas #1 choice for In-ground Pool Kits, Swimming Pool Liners & Swimming Pool Covers! Once you receive tracking, you'll know who your carrier is by clicking the tracking number. After 6 weeks I found out they hadn't even started building it yet. The pool and all associated equipment was shipped quickly and the company worked with us (very friendly and helpful!) propools The back ordered items were listed as such when ordered.

If your order requires measurements such as a, If you order an inground swimming pool kit we will create a Dig Spec for your order which will have to be reviewed and approved by you prior to processing your order. BUT, lots of luck when it arrives so make sure you have LOTS of help with muscle. Please do not buy from this company, they are dishonest and terrible to deal with. It was delivered with 2 weeks tho there were some odds and ends such as the fountain and lights back ordered but everything arrived as expected. My problems began when the installers tried to put the top stabilizer rails together and were not successful they were too small. Its safe to say that we know what you get when you but something from them. Your review is pendingit may take up to 2 hours to appear on Trustpilot. Lead times are standing to decrease and we hope to have more information for you soon. Definitely would not recommend. We felt that we received a lot of value in this high quality pool for the price that we paid. Latham Open Top Polymer Steps have an estimated lead time of 3-8 weeks. FINALLY, after more than 5 weeks (following my order) I received a call from the freight company that my order would be delivered.PoolWarehouse is very clear (up front) that your order will be delivered "curbside" with a lift gate. Please note these dates are when the item in that order is expected to ship out to you and is not an expected delivery date. Thank you Kelli for your hard work and dedication. This will help ensure that you receive the most convenient delivery time available that is provided by that carrier. takealot pool africa south We have a few things go wrong in shipping and went above and beyond for us! 16/32 '. DRAWING: 1-2 Business days for drawings to be sent. We assure you that everything is being done to get your order to you as quickly as possible. Claim your listing for free to respond to reviews, update your profile and manage your listing. Verification can help ensure real people write reviews about real companies. Kelli W provided excellent customer service and kept me updated each time it was delayed and contacted me once they had finally shipped with tracking information. Purchased a solid cover for a 18'x36' pool. She was so responsive and just superior customer service. Our pools are made in the USA. Merry Christmas to us! Everything sat in one of our outbuildings while we prepared the site. **, Peak Spring/Summer season can see longer fulfillment times closer to 3-7 business days.

There does not appear to be an Internet connection. She worked through every avenue to find the best outcome for us. Received intact, no damage, easy to set up. skimmer intex NON STOCK ITEMS: Lead time varies based on the item(s) and. Also, the communication was wonderful-any question that we had was answered quickly by phone or email. Wouldnt use again. Finally the kit ships and it arrives on 2/15/2019. IMPORTANT: Once you receive your order status update email, it can take up to 24-48 hours for your tracking number to activate and show movement within the carriers system. The savings was to much to pass up and the pool is the same one we were quoted locally. Pool Warehouse is a great example what customer service should be. That is why we have developed our state of the art shipping management system. I bought an under water patch and plugged the hole. recreonics They were attentive til I paid now it takes forever to get a response and then its just one excuse after the other. Lies, lies more lies! THIS GUY TRIED SOME SCAM. AGAIN BEWARE! I didn't waste my time emailing or calling Pool Warehouse. I ordered a pool, I received the arrival date by truck. I did a lot of careful research for an on-line pool supplier and settled on PoolWarehouse. Buy with confidence, their customer support is outstanding. I have contacted a lawyer to try to get a refund for the liner portion. During Fall and Winter, it can take 1-2 business days after your order is processed for your item(s) to be packaged and shipped for standard orders. Extremely low quality material and non existent warranty. Tip for consumers:Unless you want to gamble with receiving your product, I dont recommend ordering with this company. We thank you for your patience as we continue to move as quickly as possible in order to serve you. I'm speaking from experience! I offered 2 weeks ago to pick it up but it's not allowed. I contacted Pool Warehouse about the issue,and they took it from there. For example, if your inground pool kit requires custom steps, your order will take approximately 10-17 business days during peak season to process and fulfill properly as we make sure everything is exactly lined up for your custom pool. pool inground kits discount Customer service is a joke. Once your item leaves a warehouse, transit time can vary depending on your location but will generally take 4-8 business days to most states. Advertising free shipping then billing through "Concrete holding" and charging $76.

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