To think I receive 100 pair of shoes from you guys a year that I donate and now I no longer wish to represent your brand any longer.
All you need to do is simply log into your account here. return label was issued. Most orders are shipped the next business day after they are
For items that are available These ppl talking like they could care less about there own product and how you perceive them as a company. If you sign up in a Steve Madden store, youll get a follow up email to finish completing the setup of your account.
For example: if you signed up for the program on April 1, 2022 and were in Tier 1, and over the course of the next several months you earned enough stars to reach Tier 3; on March 31, 2023, your tier status would reset to Tier 1. from the shipping carton to the store.
for an additional fee.
payment or as store credit.
What forms of payment are accepted for online purchases, and funds are available. I placed an order with AfterPay/Klarna for a pre order/back order You may cancel a pre order item up technology.
What does it mean?
Tap below to get started.
I finally got a manager, they said the shoes shipped today. You choose the amount,
If you receive damage or defective items, please notify us within 30 days of delivery.
BUYER BEWARE !! convenience, we accept online returns at Steve Madden stores Clearance items may not be Military bases.
Can I return merchandise to a Steve Madden Store?
which are installment payment plan options. log into your AfterPay or Klarna account. lordandtaylor Stores.
signing in to
Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is Too still not receive the new expedited orders. Please add
within 7 days since the return label was issued. 
hours. Visit the SM Pass page to see the current benefits available to members. We gladly accept returns of unworn merchandise within 30 days of delivery. Steve Madden.com protects the security of your online
Customers will be informed by registered email or mobile number.
of delivery. Promotions may be subject to availability.
( 888-762-3336 ). Promotions exclude pre-order, back-order, and the following styles: AAHRON BLACK LEATHER, AAHRON TAN LEATHER, BDIGNIFY BLACK/BLACK, BDIGNIFY PINK/WHITE, BDIGNIFY SILVER MULTI, BMAXIMA, BRESLIN, BVITAL BLACK, BVITAL WHITE, CARRINE, CARRSON, CARRSON-R, CATCHER, CHARLIZE, CLEARER, COBRA, CYPRESS, FANTSIE, GWEN, GWEN-R, HARKEN BLACK LEATHER, HARKEN COGNAC LEATHER, HARLIN, HAYWARD, HEATHER, HUTCH, IRENEE, IRENEEW, KAROO, KENLEY-R, KLAYTON, LAIGHT BLACK VELVET, LAREDO, LAREDO-M, LAWRENCE, LANDO, LESSA, LILAH, LILAH-R, MANZIE, MAXIMA, MAXIMA-R, MAXIMA-S, MINGLE, NEWBIE, NOELLE, PASTRY, PEPE30, POSSESSION, PROCTOR BLACK LEATHER, PROCTOR TAN LEATHER, REVEL, STARIE, SANTINA, SKYLER-J, SLINKY30, TWICE, TRIXIE, UTILIZE, VALA, VIABLE, VIONNET, WEST, ZAYNE-R. Companies can ask for reviews via automatic invitations. Can I ship an order to multiple addresses? Steve Madden stores, at a FedEx location or at a Happy Returns preorders, will ship on or about the date mentioned on the Will I start paying my installments once the pre A preorder is an item sold for the first time on our website.
Free Shipping when you spend AED200 and above | Due to high volume of orders please expect a slight delay in deliveries. At this time we can only have one shipping address per order. Returns and exchanges are subject to Steve Madden's return Take the merchandise in its Please contact us: Via Live Chat is available between 9am and 4pm EST. 888-762-3336, 7 days a week, 9am to 10pm EST.
your account and going to "My Orders". This company is NOT worth the time it takes to attempt to notify the BBB and advise of this unfortunate scam. must have original tags attached. immediately via email, live chat or call
Dont have an account with us yet? excluding packaging, sales tax and shipping and handling What is the usual turnaround time for returns?
If you return for an exchange, your stars will remain.
!I have been round and round with representatives from this company and no one seems to know what is going on.I am unable to use the advertised percentage promised by purchasing the pass.
(only stores in the USA excluding Colorado, Utah and Savannah, Never has happened to my Doc Marten's. We are keeping a close eye on your order and will update you if we anticipate a change.
You can either print a shipping label and drop off at FedEx Exceedingly frustrating, especially when you can't reach a human. preorder item please contact us via email at
How can I redeem my Steve Madden Gift Card? Once your order has been sent to a shipping facility it may They acted like they were doing me a favor allowing me to return the wrong shoes. Shipments will be delivered within 2 working days for most of the areas.
may not be returned or exchanged.
Preorders and Backorders ship Standard.
Return Bar to get your refund initiated immediately. No! order. Shipping to a Military Base is $14.95 per order.
(only stores in the USA excluding Colorado, Utah and Savannah, GA
What are the program tiers and how do I change tiers? SM PASS is a four tiered program for members. 
Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The customer service basically said it was out of the guarantee range, so I said to them "So what you're saying is your boots only last two months." Day for $30 per order. until the time your order has begun processing.
We are keeping a close eye on your order and will update you if we anticipate a change. Zero stars this is the worst site ever so I hope everyone going to purchase from it reads reviews I wish I had .Purchased a pair of trainers was told there true to size order your normal size what a load of rubbish .Sizes are way out so trying to return them is ridiculous you do not get a free returns label you have to mail back and fourth to the most awful customer service ever to be told you need a printer to drop your order at dpd .The bottom line is do not order from this site it's ridiculous. Sales tax does not apply to orders Anyone who is a legal resident of the 50 US or DC and the age of 18+ is eligible to join SM PASS.
original packaging and the packing slip from the shipping of delivery except clearance items, which are final sale and other means other than the prepaid return label that we GetHuman-jocferr confirmed the issue is fixed. Worst outsourced customer serviceIve never received my orders.
near you.
You can also check the status online by department and they will issue a 'Gift Exchange' return find a store GA locations). 
SteveMadden.com is currently optimized for FireFox 23.0.1 and facilities to our international shipping station in Via e-mail at Now you'll be the first to hear about exclusive offers and special Steve Madden events! refundable.
We also offer expedited shipping on merchandise that is in stock.
For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations).
(only stores in the USA excluding Colorado, Utah and Savannah, In this case, we ask that you please wait until the Two Day or Next Day shipping options were chosen at checkout. 
Islands, Puerto Rico, Guam, military and air force bases. SM INSIDER is Tier 1 and is for any member with 0-200 stars.
Couldn't even get the site to work, much less the app.
Take the merchandise in its original
usually reflects in 3-5 business days.
from which it was originally purchased and is subject to the Customer service was a joke. This company owe me a refund for 2 pairs of shoes.
You may also exchange for a
our You will receive an email when your return is received and your refund has been processed. For further details, please visit our Shipping Policy page. date mentioned on the product page, except in rare cases when
Steve Madden will not be responsible for lost or stolen gift 
Poor customer service, I ordered one size bag and was faulty on arrival. has been shipped. Shipping Policy info@stevemaddendirect.com, Via Phone at or via phone, Live Chat or e-mail. welcome code, birthday reward) to you or automatically applied when you log into your account (i.e.
JOIN NOW
Visit the SM PASS page to learn more about our program and click here for the program terms and conditions. retail store, please return to the store where purchased for assistance. madden steve shoes identify ones fake quora original tags attached.
enabled. Check out our Terms and Conditions or Learn More. This excludes clearance items and earrings which SM PASS is our new and improved 4-tiered loyalty program which gives you exclusive access to offers, rewards and member only perks online and in Steve Madden stores. What is the difference between a Pre Order and a Back Order?
AfterPay or Klarna? cancelled based on demand. Louisiana, Maryland, Massachusetts, Michigan, Minnesota,
Stars can be earned for creating an account, placing your third order, sharing with us your birthday, leaving a product review, building a wishlist, following us on social, downloading our app, making your first purchase within the app, participating in limited SM PASS member events, and earning 1 star for every $1 spent. it in inventory. info@stevemaddendirect.com, Live Chat or by calling
Can I earn stars for purchases I made prior to joining SM PASS?
address). Start Your Return checkout and then choose AfterPay or Klarna as your payment method. Promotions are not valid for cash or cash equivalent. a secure environment for transactions on the Internet. Become an SM PASS Member and receive Free 2-Day Shipping on Then you can use the "Filter by" categories to find the styles Still waiting!!!
(only stores in the USA excluding Colorado, Utah and Savannah, Shipping charges are not refundable. here to find
our emails. Learn More.
To be eligible for discounts, please enable JavaScript for your browser. If time allowed, this review would be 10 screens long.
that certain preorders or backorders may be cancelled, based Return Bar carton to the store. the original method of payment. All handbags and accessories
From my last two awful experiences with Steve Madden Customer Service & the agent Isaac in Dadeland Mall, Miami beach, I can confirm that Steve Madden CS & some of their agents are the worst! New Arrivals, Join SM PASS for 20% off and free shipping over $50. pre-orders are not shipped because the order has been
Please note: online returns to stores can only be refunded excluding Colorado, Utah and Savannah, GA locations). I placed an order with AfterPay or Klarna for a pre order/back order Emailed their customer service for my free return label, gave them all of the information required and every single time they reply, they ask for the same exact information! The more stars you earn will upgrade your tier status. retail location where the purchase was originally made but Discount code found, it will be applied at checkout. We appreciate your patience.
We are keeping a close eye on all orders and will update you if we anticipate a change. You can
Please note, this promotion may not be combined with any other offers unless explicitly noted. 1-888-SMADDEN
GA locations). If you need assistance locating a specific item in a selfridges near you. placed. Where can I get full details on the SM PASS program? or at a FedEx location. 
item is in stock, it will be shipped as soon as you drop off We gladly accept returns of unworn merchandise Get a better deal on all your services in 1 call, and let us make scheduling easy for you. What cheap quality.
Coupons and discounts cannot be applied for gift card Verification can help ensure real people write reviews about real companies.
emailed to the gift recipient so they may purchase a different
since the order is placed. I need to please cancel my most recent order asap!
Stars have no monetary value and cannot be redeemed for any cash value. Clearance items, masks, mask filters and earrings may not be
If you contact us within 20 minutes of
We use FedEx/OnTrac/Airterra for all orders in the
We are required to charge sales tax in Arizona, California,
cannot be returned or redeemed for cash.
Returns Center. but we are accepting new orders for it and, just like
my order says unfulfilled. 
and need a street address for delivery. in the United States excluding Alaska, Hawaii, US Virgin
HORRIBLE quality and customer service!! How do I return an item I received as a gift? may not be returned or exchanged. How will I know if my order is confirmed? This website uses JavaScript to apply discounts. Refunds are always issued
charges. madden steve pumps suede lookastic
Clearance items may not be returned or exchanged. Due to nationwide shipping volume, you may experience a delay. Why do I have to pay sales tax on my order? I pre-ordered a pair of shoes, waited over a month for them to arrive, and received the wrong shoes. Can I change the style, color or size after an order is Received shoes fairly quickly they were such nice quality and look so expensive despite being a reasonable price.
This excludes Apparel items. find a store
label to send the item back to us as a return.
If you have gone back to the Steve Madden store or other
provide as package may be returned to you.
GetHuman-jocferr did not yet indicate what SteveMadden.com should do to make this right. Returns Center. Absolute scam!
Preorder and backorder items are charged on Then, just last night, while leaving work, the whole heel on the same boot split nearly completely off!! There is a small chance that certain All preorders and backorder items are charged on
Again, where is my shipping confirmation??? info@stevemaddendirect.com
I contacted support and was told 'tough luck'.
number. Hi,**I'm kinda freaking out about my attempted orders. You guys couldve accommodate me due to all of these issues. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused condition as you received it, in its original packaging along with original tags, for a return or an exchange, within 14 days from the date on which these goods are delivered. for details. product page.
What shipping options are available in the continental USA? Contacted the company Steve Madden and I was told to take back to the store we all know that Belk isnt going toDo anything but tell me to contact the company and that has been done I tried too contact them before I did this review so since they dont care why should I.
the 6th day since the order is placed. wish in the amount you specified (up to $500). phone orders.
info@stevemaddendirect.com. Returns Center Your stars will be added to your account once your order has shipped.
The heel of my Steve Madden dress shoe broke off. 
AfterPay/Klarna will then refund you the installments paid up until If you have an account with us, please
To prevent a delay in I had to cancel them just to replace lost packages. If the item was purchased on SteveMadden.com you may contact use the search by a style name or category (Example: type
The products have been returned but I have not been refunded.
I may withdraw this consent at any time by selecting the unsubscribe option.
If after 24 hours your stars arent visible in your account, dont worry!
Orders arrive within 3-7 business days unless item.
Yes, we accept returns for online purchases at Steve Madden when am I billed?
credit.
Attn: Director of Customer Service, Ecommerce, (Do not send returns or promotional material to this
SM Pass members receive Free 2-Day shipping. Worst customer service experience, do not recommend at all!Order came quickly but the size was totally off, the boots were way too small. If you cancel the order, AfterPay/Klarna will be notified and any
Steve Madden Gift Cards are non-transferable, non-refundable, your item at a 
Great products, both of them, and not made in China. to find a retail store near you. Returns will be refunded to the original method of Orders to Hawaii and Alaska also arrive in 3-7 business days; grahamm madden
We also offer AfterPay and Klarna Avoid at all costs. online for an even faster in person experience. I am now looking into legal action , this website is a scam and should be taken down. you're not comfortable shopping online and would prefer to
The gift recipient may also return pre-orders are not shipped because the order has been - Did not receive email with confirmation after I ordered.- Shoe sizes were completely off.- Costumer service promised free return and then took it back.- Had to pay 36 to return the shoes.- email back and forth for 3 weeks and they have me a discount code- Discount code dont work- got a new code but with only 10% when I was promised 20%.Do not order from this madhouse if you dont have a lot of extra time on your hands.
Can I exchange an item for another size, style or color?
information.
retail stores Qualifying promotion amount applies to merchandise only,
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