Key Features of the Pelican NaturSoft Water Softener Alternative, What to Expect with Pelican NaturSoft Water Softener Alternative. Your warranty covers your product functioning but not labor costs for service calls. This specific review was rejected - probably because they dont want any negative comments. Calcium and magnesium stick to the inside of pipes, forming limescale. I wanted a salt less system that would provide good tasting drinking water. Your email address will not be published. Please feel free to reach out to our support team for any further questions.Pelican Customer Service. I received no satisfaction just that the Calcium and goes through the pipes in a different form and is not responsible for having to replace the cartridge twice at my kitchen faucet, contrary to what the plumber found twice in 8 months on our new delta Faucet.

Product might be goodidk because I couldn't install it like I thought I couldso needed to return. Its a simple morning job for a professional. We received your test kit back on 9/13 and completed your test on 9/15. We will have someone reach out to you about a plumber.Customer Service. The performance (output and flow) is so sporadic that it has been rendered virtually useless. Here is a copy of that chat in case you need it.Chat Started: Wednesday, July 25, 2018, 15:43:34 (-0400)Chat Origin: Sales Skill RoutingAgent *****( 28s ) Visitor: Hello,( 43s ) Visitor: Looking for a system to do the following:( 1m 33s ) Visitor: 1. have extremely hard water - need scale reduced on surfaces, pipes and in water heater( 2m 47s ) Pelican: Ok( 2m 49s ) Visitor: 2.

It also damaged the heating unit, which rendered us with only cold water for several days (we now need a new heating unit). I asked why I wasnt notified and was told the system isnt set up to contact customers when there is a delay. QWL Dear WPushaw,We are sorry to hear you felt your water test was not completed timely. Join our 500,000+ community to get our "everything home" newsletter with the latest product news, gear reviews, and buying guides! softener pelicanwater dealers filtration Faucets and shower heads will be less likely to clog, and your water will look, feel and taste better. Your kitchen appliances will run more efficiently, and glassware stains will be a thing of the past. I have a private water well.

If the iron or tannins isn't being removed with your current system we would be happy to have someone from tech support reach out and review your installation or you can schedule a service visit to your home. Bought two different systems. %PDF-1.5 %

We still need to buy bottled water.The elements inside the stainless steel filters will have to be changed in a few years, wether I wax the sleeves or not. softener One star rating for terrible customer service, and since I can't use the product, I don't even know how well it works.

Verification can help ensure real people write reviews about real companies. Once we finally got someone out here, they noticed the flow rate of the system was below the requirements of the fire suppression system. How can you avoid the cost and inconvenience of breakdowns? Many phone calls and emails with the company and still nothing. Unlike salt-based systems, the NaturSoft produces no wastewater and uses no electricity, so proximity to a drain and power source is not required. This can be easily fixed by adjusting your mixture and replacing the carbon. I don't think they even reador at the very least, understood the content.

I tried to leave feedback Never received, never shipped, wasnt notified, 1.5 hours to get through to customer service. You cannot rely on their salesman to sell you anything you can use. softeners softener aquasana natursoft systems unbiased pelican natursoft softener Jennifer is a clean water enthusiast and the lead editor of Water Filter Spot and created this website several years ago to share information that she's been researching in this industry for over 20 years.Jennifer studied environmental resource science in college and studied Western US water issues, including water policy, water rights, water pollution and environmental concerns. very accomodating also. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The representatives of Pelican are all professional. I am super unhappy and feel like we wasted $5000 and we cant do anything about it. I explained to the sales guy what happened and asked if they were having phone issues. ), Hello Kevin,We are sorry to hear that the fire suppression system required a higher flow rate then the system you purchased could handle. We would be happy to find you a local plumber or contractor that can help install the product. Our friends' package still hasn't arrived 6 weeks later and UPS has apparently lost it somewhere, or they havent been clear in telling us what to do if it has been held up in Customs. Contact Us Water hardness is a common problem; in fact, 89% of America has hard water of varying levels. However, with the Pentair Pelicans NaturSoft system, you can enjoy softer water, conditioning benefits, AND an anti-scaler, all in one! In addition, your overall heating costs may be reduced. This clogged our water heater, so that only a trickle came out when warm/hot water was on. You purchased a custom order, special order product for high flow based on the flow rate of 20 GPM that was requested in live chat discussion we had with you. With this package, you will receive the Sediment pre-filter system (and mounting hardware), the preloaded NaturSoft system, a bypass valve and 1 fittings, and the users installation guide. The other system we bought was the Reverse Osmosis (RO) under sink system, and it has been nothing but problems. I am beginning to think they arent real. kinetico softener s250 hxwxd Customers claim the installation is simple, and the detailed user installation guide is easy to understand. HORRIBLE.#Cantsoftenthisblow #BBB, Hello Robin,We are sorry to hear about your experience and would like to address your concerns. Rude, unhelpful, unprofessional. The Pelican NaturSoft Water Softener Alternative is loaded with features! It came in at 15 grams indicating that the unit was not softening the water. I suspect we would also avoid paying the utterly exorbitant import duties.Calls and e-mails to both Pentair and UPS have not resolved this problem, and I believe I have the right as a consumer to make my dissatisfaction known publicly. If you want to protect your appliances without going broke, the NaturSoft is the best whole house water softener alternative for both performance and value. One of the best perks is that you can enjoy safe, healthy drinking water with extra minerals anytime. 263 Huntington Ave, Unit B. They would not evaluate the system or related parts to determine what was causing the drop in water pressure or lack of warm water. Worst customer service. We do have a 90 day return policy which is stated at checkout when you purchase. Their answer was to buy a second system and run it in parallel. Terrible service for a company I used to like. Terrible, terrible high priced service!!! Absolutely no problems with the system or the water quality.

Its hassle-free, and youll save a bundle on your water and power bills. The sediment filter needs to be replaced every 6-9 months, and the softener media never needs replacing! As long as you wax them per the instructions.

Pelican would do well to consider using USPS instead for their Canadian customers, in which case Canada Post would take over after packages cross the border. A: The sediment filter removes large particles of dirt and rust that can impact system performance. softener they take your money real fast but hang on tight to it when it's time to return it. *The representative highlighted his email.

Water feels worse than before. If you have additional questions on your test results please feel free to contact our technical support team. Bad information to get a higher commission is NOT good service. Both UPS and Fedex charge similar duties when crossing the boarder and costs have gone up since 2016.We have passed on your concerns and feedback to our operations team.Pentair Customer Service. Nobody at home likes the weird tasting water from this system.

Learn about water filters, treatment techniques and purification methods. Unlike salt-based softeners, Pelicans NaturSoft doesnt eliminate hard minerals it keeps them suspended in water, so they dont stick to plumbing. Why? BS, Hello Richard,Thank you for your feedback. I called to find out what we needed based on what we'd purchased and what was happening.

Your e-mail will never sold or shared!

Because this system treats and eliminates scale, all your appliances will last longer. They later said that we have tannins, therefore we need a tannin removing system that uses salt.We now have the same crappy salty taste that no one likes, but with an additional difference; the maintenance routine for the old system only required adding salt. Good products at a good price with very helpful salespeople to steer me correctly on the purchase. Terms and Conditions Replacing a $22 prefilter replacement once or twice per year is all the maintenance it will ever need the softening granules are good for life. The economic benefits are obvious in many ways. I tried calling and spent 1.5 hours on hold (every 25 minutes or so a recording comes on and tells you that there are no customer service agents available and then disconnects you). We are sorry that your water requires so much equipment to treat it but that is what is required to give you clean water. Its media is non-sacrificial, meaning its never used up by the softening process. Model NS6 is 11 inches wide with the following dimensions: 21x 19 x 59.5 inches. Pelican Water came to my house today to check the quality of my water. Even better, the Natursoft granules never need to be replaced! We spent over $5000 with product and installation and I would gladly give it all back and buy from a local company. Roy concluded that my water is in great shape. We don't have control over Duties charged by UPS. A: It works with 3/4- and 1-inch plumbing. We understand your plumber told you that you were oversold but the bad information was provided to us through the chat. Terrible, terrible high priced service!! Your bathroom showers and sink will look cleaner with no soap scum.

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