7343633900 We enjoy staying at Hampton Inn Hotels but want to be assured that we get the kind of room our confirmation states. I guess it's not the same here in Alabama. We were in room 306. Never to take and then ask for double the amount with cash to keep room. I would like a phone call back in regards to this horrible experience. No confirmation appeared in my email account but did not notice until we reached our destination. He offered to move me to a suite and wash/dry clean my clothing, which I accepted. When we arrived people were fixing on the roof due to damages that is not a problem but while in our training there was a water leak in the room where the training was taking place.
Over the next day, the symptoms became worst (see pictures). Gave it 1 star just because that's the only option but also the bed and pillows are comfortable to my 5 month old, but overall..Absolute WORST experience EVER! They left the around 4:30 pm. Services at all hotels were good but I have one problem and that was bed bugs. I was not told this when booking my reservation. I asked if they could call another Hampton Inn in the area for us, that we could move too?
When I looked at my bill I saw no discount had been taken off. Is this your representation of your brand. It has been almost a month of going back and forth and my daughter needs the headphones for school. 
If that hotel is really that unsafe, why are families permitted to stay? Sincerely, Tara Gould (989)550-8595, Called the hotel to modify my reservation spoke to a representative at the front desk who excepted the change, I was told I was all set with the reservation been modified. The computer system outage was the reason she cited for refusal of the room as well. I am willing to pay a little more at Hampton Inn than at CHOICE motels in part because of the courteous and helpful desk staff at Hampton.
Within a few minutes she called us back and told us she would move us to a first floor room. Night #2, HORRIBLE and Night #3, I packed my family up and left in the night with explaining to "RICK" the AWFUL EXPERIENCE I WAS EXPERIENCING for the 2nd night. Our experiences were good except for this problem. The community, your employees and your reputation deserves better. Thank you We also know that Hampton Inn's slogan is, "if you are not happy with your stay, then it is free." Back in October I booked two rooms for business, and then canceled two rooms prior to my stay. Ugh!!! Hi, so this past weekend myself and my husband were called to attend a family emergency as my aunt and her son was in a fatal accident. He repeated that he would have to charge me for both nights. I booked at this hotel for the convience, given I did not have a car with me. The perhaps larger issue was the fact that we had a 3rd floor room, my husband is handicapped with limited walking ability and from October 29 to 10/31/16 the elevator was not working and was only slated for repair on Tuesday, Nov 1. We decided to check out. 
I called Hampton Inn at Louisville KY airport on the evening of May 1 when I realized my flight was delayed 4 hours ( out of Newark) and I would need to stay near the airport for the night. DAY OF CHECKOUT MY CARD WAS CHARGED 4 TIMES FOR SEVERAL DIFFERENT AMOUNTS. We will never stay here again. I explained that my husband had to use a C-Pap machine and we needed electricity or he could not go to bed. Staying 2 weeks in this hotel Brandon Florida.
So we carried our suitcases & walked down 9 flights of stairs through the emergency exit. She said that there was a 48 hr??? After finally receiving the information it was still wrong. We are lucky we didn't end up in the ER!
We obviously missed the football game because of this which was very disappointing since that was a Christmas gift to someone in our group. More expensive room yet less amenities .the snack bags to go weren't available until after breakfast but we went out at 8am they should have been out for those going out early.I usually stay at a Hampton inn but will not in the future as any complaint seems to be ignored.
I helped my son pack early Saturday. I truly hope that you guys can redeem your core values and can reimburse me for the trip there and back drove over a hundred miles slept in my car and completely feel like the Hampton Inn does not care about what me and my husband had gone through if they could make it right and show me my husband that this is not how things are taking care of at the Hampton Inn sincerely Cynthia Salzarulo, Michelle A. A young woman with a foreign accent helped me on the phone. at 1315 we decided that our business was finished, weather was good, and let go home now. Apparently, someone accidentally charged our card and corrected their mistake. I made my reservation on line, my sister made her reservation at the hotel direct. This treatment of both myself & my wife should not go unpunished. 6:30 am.
I don't know about you but that doesn't seem like great customer service. It's not worth it to go through a loss in tears and discover missing items in your luggage. Hopefully there will be no inaccuracies.
People don't leave jobsthey leave bosses! Smith -hulbecki the person who did the reservations didn't do it properly. I said how about wine coolers.oh no nothing in wines. I cannot stay at Hampton because I must catch a water taxi from Hilton to get to the start line. We are Hilton Honor members and expect better quality hotels. Said it could not be exterminated because the lady bug but I killed 2 roaches. 
We have stayed at this hotel on many occasions and always been very pleased with our stay. Rooms not ready from 1:30 to 4:45 before we got a rooms late for our engage me & for the price you paid for these rooms is sad & poorly served this is highly unacceptable for a 4 or 5 hotel especially for Hampton Inn I want some of my funds return for the condition & bathroom stool was not clean .
I removed the do not disturb sign from my door 2-3 times per week so that housekeeping could clean and refresh my room. The man I talk to said he had not found it that would talk to housekeeping this was on Saturday night the 25th . On Friday July 27, 2018.
In the midst of the conversation but before I gave the lady my credit card number, I lost service and so hung up, thinking we would just take a chance when we got there. She made us feel like family when we have no family here. NOT ONCE. The sales clerk was gracious enough to find us another room that had an acceptable toilet. As I stepped on to the elevator there was a young lady polishing the wood grain walls of the elevator which made the floor slippery as ice from the polishing wax.
When I got to the front desk to give my name and state that I had a reservation, I was told that the cost would be $588.00. I didn't get any sleep doing my stay. Everything you need is in your room block booking confirmation email, including your event dates, the 7-letter hotel code, and your groups unique special rate code. We literally drove in with fog lights (now 1:45am), proceeded to try and sleep in our car until sunrise. Let it run it will get hot. She belongs to a club or something offered by Hampton, so I understand a discount there, but this was a major difference in price.
Columbia, SC 29229. This is the same woman who treats my wife like DOGSHIT! But worse was the staff two of whom charged us three times for the room. My orders were canceled and I notified the hotel (listed below). The reservationist insisted that all rooms were beachfront and I had to inform him that I had stayed there a year earlier during your opening week and I knew for certain that all rooms were NOT beach front. I work for New Mexico State University. I ask him to put this in the notes on my reservation and he assured me that he would and it was confirmed.
The night before our arrival, we changed our reservation from 3 nights to 2. First of all they excepted responsibility but knowledge Ing it was there and they would ship it to me and now they are saying tough luck its my problem . McLean Virginia 22102. These two ladies were absolutely unprofessional, rude, disgusting with there combative attitude to a paying customer my sister was getting married and we lost track of time one of the customer service ladies from desk called and was talking to my sister-in-law in a very degrading tone said that we were over on our time and we had 2 mins to get our things out or the cops will be called and actually they should have been called is what she stated and said that thats why we dont like doing business with locals because they take advantage I went down stairs to let them know how rude and unprofessional they handled us and instead of apologies on how we were treated there was just a bunch of back and forth of rude and aggressive behavior they ruin my sister day and her experience of getting into her wedding dress she was down stairs with her back exposed in the lobby I would suggest not spending any money or conducting any business to this establishment with these ladies at this location they are bad for business and they shine a negative light to this location and the Hampton Inn as a whole the location is 109 Manisha Drive McComb Ms 39648 My wife and I travel often as we sponsor events all over the United States and usually chose the most economical lodging as possible which is usually La Quinta or Hampton Inn. We made a reservation for a handicap, non smoking room with a King size bed. I continued to explain myself as best I can that this is not the kind of behavior that a supervisor should be expressing; however, at this point, she (Rosey) was no longer listening. We were informed by the front desk clerk that we did not have a reservation and our Hilton Honors account still showed our old email address. I run a business and my employees have been staying at Hampton Inns when they travel. We were told that because it was a weekend for football we could not cancel and would be charged a one night fee, we had reserved the 22 and 23 of Nov. We didn't want to move to another room because we weren't comfortable staying in the hotel and didn't want to spread the bed bugs to another room. We have had a bad bed bug infestation over the past 3 months and the landlord only sprays one building and not the rest of the apartments in the complex. So you can drive a car, but not walk down the hall of a Hampton Inn in Solon? They are losing business for your hotel. Maybe you could explain this to me. I asked if she could ask the manager or call Hilton Honors. I stated that I had a reservation for a cost of $362.84. When we were about to go to bed my mom saw a bug crawling across her pillow. Our confirmation number was 97995576. We were going to eat there and listen to some live music.
We watched my daughter race and drove the 6 hour drive home. The noise at night was the worst we have ever experienced. My husband is handicapped and would not be able to get into the shower unless it was handicapped accessible. I was extremely disappointed in this Hilton property. Please reconsider not allowing Priceline to represent the Hampton Inn in the future. I promptly sent the clothes even though Valarie herself and the evening attendant saw them first hand when it happened not to mention the pictures that was taken. By the time all was said and done, 2 hrs went by. Stayed in room 317 overnight. 706-218-3484 I ended up staying with Ken Condon and his wife Dianna in room 203.
It was later discovered that Jordan Wallace was actually a few miles away from the business. I never did receive them. What would you expect if it was your first family vacation and your disabled child was unable to swim and enjoy the hotel pool and jacuzzi with his siblings? This has made it so we will consider going elsewhere to stay the next time, and it wont be the Hampton Inn. 11/20,21,22 * checked out on 23. The commode did not flush properly People get hotels for hangouts all the time, this accusation was absolutely ludicrous and they need reprimanded. My husband texted at about 12:30am in disbelief and feeling horrible for our experience. I went straight to the front desk and was told I needed to talk to Brandon the manager who was not on duty. 101 S. Front St., Albany, GA 31701, 1021 Clemson Frontage Rd.
I asked the attendant if she could verify that my reservation and stay was per the double Hilton Honors points promotion. Kevin Hoag, ACE This has been a horrible experience, and I can't believe all this is happening and no one will do anything about it. The staff member was not telling the truth. For starters the sign should be huge and it should say the pool IS closed not WILL BE CLOSED. That story is ridiculous UPS will not except loose items each item has to be in individual box or package labeled with the address I return address and a wait and paid for in advance . We have listed all of the bed bug reports and hotels we have found in Newport, Kentucky below. I booked through Priceline.com for a room on 4/13/2019 .
As a frequent traveler, I stay at (Hilton) Hampton Inn on a regular basis, This property is one to away stay away from!!! We didn't arrive home until 6:00am and then we had to make sure everything was in plastic bags or immediately taken to the dryer to try to kill We checked into the hotel on Saturday, December 31 (rooms 404 and 406). Again, I wanted the convience of this hotel and what I thought was quality. It was not explained to me that that would happen at all when I purchased a snack. On today while in the room where the training took place my nose was congested and drainage from my sinuses started to drain in the back of my throat and I had a sore throat. Then I come back and there are workers in my shower and a mess. My husband Albert and I stay at Hampton inn frequently, always the one on Tower Rd when we are in Denver. No..'I am sorry, there are lots of hotels nearby', anyway I can help,etc,etc. I immediately called the hotel and they said they had them and would mail them out the following day. I want to say this, Someone with a key came into the room and when through that bag stealing what they wanted. As I should not have been the one to suggest comping this room, I believe the hotel can come up with some reasonable solution better than what was given me. On March 23, 2019 I was a guest at the Hampton Inn located @ 1718 Cockrell Hill location in dallas, Tx. Dont stay at the Hampton Inn in Las Cruces if I-25. I would appreciate your assistance in resolving this matter. We had tickets to go to the Ravens/Bengals game so we decided to come over on Saturday. When we were recently evacuated, Debra Smith --and employees at the Southport, NC Hampton Inn--even called us to make sure we were OK and to see if we needed anything.
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