", "I am always open to additional training and coursework. ", "In order to stay up to date on insurance industry trends, I subscribe to a variety of google alerts. Therefore, any date prior to 2019 might not be accurate. Public recognition? Transparency is the best choice when salary based questions arise. They do everything in their power to keep you from getting any bonuses..Christmas has gone almost completely unnoticed. With that said, I love to learn about new resources! Answer dates might appear two to three weeks before they were published. Everything always starts good in the beginning. Clarity in expectations is of huge importance.". They try to brainwash you by telling you that the stay at home job is a wonderful benefit, but in reality, you are paying their billsWE pay the internet bill, WE pay the landline phone bill, WE pay the electric bill, WE have to upgrade our internet service to meet their standards at our own costs, WE have the equipment costs and upkeep costs, WE pay the rent or mortgage, and they dont have any overhead for your employment! The majority of people will work overtime hours or take work home with them on occasion. I was a WAH agent. Financial perks? I don't mind working hard at all but I don't like to feel as though I'm being taken advantage of.". Not even workers comp because you work from YOUR home. Be open, and honest. At first I thought the practices were very fair, but as time went on I realized that the company was ripping the customer's off.

All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Everyone else needs to work on making the offer It really is humiliating. "The biggest change that I have seen in the Insurance industry, since my start in 1999, has to do with technology. After a tense conversation, the employee clarified her intention and it seems I was mistaken. QA has a bunch of people paid to stop bonuses completely. How do you like to be recognized for your accomplishments? Before you interview with NEW Asurion it is very important that you do your research. If you're on the saves desk (getting people to keep their insurance) you're expected to meet a certain percentage of saves on a daily basis and if you don't you can lose your job. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought provoking challenges. We do not have advertisements on our pages but we do try to make money through paid-memberships. Available after 6 months of employment, must reinterview and wait at least a week for follow ups, No promotion process you really just had to change positions to be in an higher position. No accommodation for the unexpected, No sick days, Coaches are not helpful and don't respond if you have an issue. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. ", "I feel that I am good at motivating a team. Scheduling, Poor Management, High Turnover, Angry Customers. Take the interviewer through your process when it comes to explaining contracts and policies to your customers. I best show my integrity by being a consistently reliable employee. The customers would become infuriated and sometimes curse and call the agents derogatory names.

There are no sick days, they just take it out of your accumulated PTO. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year! ", "I am newer to this industry and just recently completed the Insurance Claims Training Course through FEMA.

How do you feel globalization has affected the Insurance industry? We are getting 15 R&R points. Kind words? ", "I have worked in a cross-functional setting for many years. Other insurance companies offer a full suite of services. - Strong relationship building skills So they pay a measly 9.00 an hour to the employee that spends money. Just be careful and ask a lot of questions if you do decide to work here. "With my current company I have a portfolio of $55M which I grew from $15M when I first started. Talk to the interviewer about your willingness to expand on your post-secondary education. There's a shift bid and if your stats are low you get a bad schedule! The best way to discuss your salary expectations are to use your current earnings as an example. Talk to the interviewer about how frequently to take your work home. Have you ever worked in a cross-functional environment? "My customer and client relationships are best described as open and honest. Last week I was asked to tweak a presentation with just 30 minutes notice.

It was so hard becau, They made it hard to succeed if you weren't willing to lie to the customer, I was thrilled after getting a job with Asurion. Not truly focused on making the customers HAPPY! At NEW Asurion we prefer to hire individuals with longevity in mind. When have you had to think quickly in response to sudden change?

It's all about being diligent with your time in the office! Insurance is getting put on these customers phone lines without consent or authorization and the save desk agents are left to clean up the mess. In those instances, honesty isn't always the best policy. So this was my 3rd work at home company and when they offered me the position with 11/hr pay at level 1, I jumped at the opportunity. What is the best part of working at Asurion? Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? No matter your preference, be sure to highlight your ability to be a proud face of the company. Instead of getting help, I got lectured on how I wasn't following procedures in my calls. Pay is great, benefits, 401 k, and of course I'm at home. My preference would be to have an active portfolio in the $25-30 million range.". I asked to listen to calls with better AHT, or if I could have time to review my own calls etc. Assure them that you are able to handle the volume required of you, should you be offered the position. So CONSTANT system issues. How often do you take work home with you? I had 5 different coaches in 7 months. "I make sure to utilize my work hours very efficiently so the only time that I take my work home is when there is an extremely stringent deadline. Globalization is a business concept that encourages international trade in order to strengthen the economic situation between Countries. The punctuation was incorrect and I read it in a dire tone rather than in a positive one, as it was intended. Are there any courses that you suggest I take immediately? How to Answer: Why Do You Want to Work Here? Talk about a time when you acted as a leader, whether asked or not. This job is not worth the toll on mental health, especially not for $11 an hour. Happy clients offer referrals and give you their business because you have developed a great amount of trust with them. Since beginning your career in Insurance, what do you feel has been the most significant industry change? There are so many great mobile trends now; including apps that make information simple and easy to access. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. No communication whatsoever until sales quotas are increasing and they need everyone to start making more sales. Read our Terms of Use for more information >. This way, I receive quick updates in my inbox every morning. High turnover rate. Assure the interviewer that your communication skills are solid. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Share any challenges that came up and what you learned from the experience. How do you stay on top of these changes? After researching NEW Asurion, do you feel that they have a strong reputation based around customer relationship? I graduated their so-called training class - valedictorian. What type of work environment allows you to be the most productive? ", "My customer and client relationships are most important to me. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher. You may have had the opportunity to organize a volunteer activity or team building exercise, company-wide. Pushing the insurance over taking care of the customer as all the company cares about is sales. If I had to choose one area of strength I would say that I have a few more years' experience in commercial insurance. Your answer should highlight the ways that the company and your background are a match. Customers are complaining they are overdrafting, being offered "free" devices from Sprint that they actually end up paying hundreds of dollars for and we have to convince these poor people that this is okay and that they should keep their expensive and useless mobile insurance. I started my new hire training this week my interview was them going over the work at home customer service role asked was it what I wanted to do followed by job offer the same day of interview Im excited training is going good. Besides the simulators never working, our trainer was sweet and fun to learn from. Almost the entire shift angry customers, customers unaware they have to pay a large deductible on old and refurbished devices.

How do you nurture them to ensure that they are happy and continue to come back? ", "I will take my work home with me anytime I feel that a deadline may be close. May I ask what the average Insurance agent's book of business looks like with NEW Asurion? This is a perfect opportunity to display your passion and insight when it comes to your industry. I felt the customers were being ripped off because they paid a premium each month and if their phone was lost, stolen, or damaged they had to pay a deductible. Talk to the interviewer about your strategy for strong customer and client relationships. The hourly pay sucks and it is supposed to be made up with bonuses each month that they go out of their way to make sure you DONT get. - Taking ownership for the team's errors and mistakes They have weekly one on one CAD meetings (to review your stats) which are nerve racking! In the workplace, I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip.". The presentation went well and our clients were very happy. I work best in more harmonious situations where there is little drama or gossip. Asurion provides paid training, benefits from almost your first day and fair wages with bonuses. I was hired for customer service and this is the opposite of customer service. How would you describe your relationship with your customers or clients? If you work for a larger company, you may have been asked to work on a project with teams from another department. Everyone will have their own particular triggers that cause them to feel dissatisfaction on the job. On a scale of 1-10, how skilled are you in communication? The equipment they provide their WFH employees is a joke. Um, yeah, I've been asking to listen to calls so that I can figure out what I'm doing wrong. Before interviewing with NEW Asurion be sure that you understand exactly what they offer their clients. Have you considered furthering your education in order to advance your career? Also, listen to their answers as they can be very misleading. I was able to apply myself wholeheartedly and graduate top of my class. When I asked if I could transfer my calls after 30 min OR if I could use an hour to go back to training material and research, my coach kindly said, "There's nothing I can do. Share with the interviewer how you would like to be recognized for your hard work. I want to be well prepared for career growth at NEW Asurion.". Once thrown onto phones, I found out otherwise. They tell you they will be there for you if you need help once youre out of training, but thats not true, youre alone afterwards. I would also like to see the size of my portfolio triple in value from where it is today.". Being 'in-the-know' within the Insurance industry takes dedication as it is an ever-changing landscape. ", "Some great qualities of a leader are: The pay could've been better but there were always ways to bonus and overtime was always offered. I would say that, overall, I take my work home maybe twice per month. Do you value your client and customer relationships? The variety, and challenge, would be welcome at this point in my career.". Discuss your preferences with the interviewer. ", "I am definitely more of a face to face communicator. - Being someone who people naturally want to follow Learning how to respond when given a performance review or negative feedback is important. The atmosphere is positive and they try to be inclusive especially toward the work at home staff as everyone is scattered across the country. These requirements may be different depending on the State that you are working in as well. "I feel that globalization has forced many companies to be creative and flexible when it comes to their business insurance needs. We do not claim our questions will be asked in any interview you may have. I was okay with that as I was told it would only last four weeks to later find out that I could possibly be working even later once out of trainingThey waited almost a whole week to explain how ppx worked!. Glad to know this - it is encouraging to hear your positive reply and it gives me a bit of a feel for what to expect. - Exceptional interpersonal skills Rate your communication skills from 1-10 with proper examples backing your given rating. Discuss with the interviewer your thoughts on how this practice may be affecting the Insurance industry. ", "I would say that the most significant change to the insurance industry, since I joined the industry, has been technology and the changes that come with it. The changes were significant but luckily I work well under pressure. The PAY is absolutely poor! Do you feel that you should be paid based on tenure, or results? Just wondering what this next step entails. If U R a professional person who can work independently, and is not constantly in chat rooms, U R critized for being anti-social. If a Masters Degree is required to reach particular levels with NEW Asurion then I am happy to do so. ", "I am currently making $100,000 per year with two bonus opportunities. Through gifts? In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to NEW Asurion. I waited until I had secured another work@home job before reviewing this one so that I could reflect and give a fair observation. A community dedicated to Asurion for employees & customers to discuss, ask questions & provide info to eachother. ", "In 5 years I would like to see myself as part of your executive team. ", "I do not particularly love public recognition so I would say that the best way to recognize me for my accomplishments would be an increase in responsibilities and continued autonomy.". I have often had clients comment on my ability to relay the information to them in an easy to understand method. What is the promotion process like at Asurion? "I am regularly exposed to cross-functional teamwork in my current position. We all like to be recognized in some way for our accomplishments in the workplace. Talk to the interviewer about a time that this occurred in the workplace. "In the workplace, I naturally lean towards my preference of straightforward rules and expectations. When have you shown great integrity at work? "I can feel dissatisfaction on the job when I am not feeling heard or when there is not a mutual respect among the team members. "In my last position, I was responsible for the cash deposit on a daily basis. Are you able to be productive in any environment? I would love nothing more than to find a long-term home where I can naturally grow. With that said; I am still a people person and would always put my best face forward in any customer facing situation. Yes, makes sense for them and me. Our date tracking prior to 2019 was not accurately kept. I am easily encouraged and the best reward for me is to know that my hard work is being noticed. The interviewing process was long. Submitted a resume yesterday and took a "talent test" which was basically a personality test and a few technical questions. Thanks - good advice. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace. Discuss with the interviewer your thoughts on change within the Insurance industry. (I deliberately refuse to capitalize the company name) I promptly left, because I don't need to work for a company whose superiors believe in promoting employees who can be the most fake, R unintelligent and can't perform professionally. However, if your phone was returned, it would be refurbished and sold to a customer filing a claim. I would always get, "there's nothing I can do". I feel morally wrong trying to convince customers to keep their insurance that the company added to their phone bills without their consent. As someone who in the past worked for companies such as Citigroup, where I took way more incoming calls, the elementary level of performance from supervisors at asurion, was unbearable. it's been incredible to see. But being an individual who is very professional and focused on what I do, proved to be my downfall. Stay away if you value your mental health, I would never recommend this company to an unemployed dog, let alone a person. For example, you may state, "I feel that I am good at motivating a team. I empathize with the customers who are getting services they didn't consent to added, and doing so results in a bad quality score. Namely, companies who now have international offices, hire offshore employees, and who participate in global trade. I honestly felt as if I was mislead when it came to my pay, and also the shift I would be working during and once I was out of training. I am also able to work in the background, when needed.". You can not get help if you come across something you're unsure of when you're on a live call because your supervisor is too busy doing who knows what to help you and won't respond. I wasn't. Disclose to the interviewer the size of your current, or most recent, insurance portfolio. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. When people end up trying to use the insurance they always get denied or told it doesn't cover what they need help with. I like to think of new ways of working, and create alternate solutions to a variety of scenarios. Asurion needs to raise the wages and restructure their agreement with Sprint. Talk to the interviewer about any additional certifications you may hold and be sure to ask about their expectations and needs. The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired. (Mind U, I have cxs holding on the line) They mail old, used Google Chromebooks that ARE NOT compatible with the system and software, but youre required to work on them. I have experience working in all types of insurance and am comfortable in most areas. If unpaid Time off is available use it. It was shameful how many calls I got from customers saying that their replacement phones didn't work and this was their 3rd or 4th replacement. On occasion, mistakes will happen and communication will be broken. Receiving feedback from a manager or supervisor can be tough. The industry has become more competitive because of it. In your most recent position, what was the size of your client portfolio? Super simple explain a time you were in this situation type questions. The tough part is wanting to help the customer and look out for them, hearing their life story basically and still having to sell them a warranty. After doing some mathI wound probably make more money pretty much anywhere else.

As a frontline agent, your are assigned to file claims for specific companies and are required to promote sales of extra coverage programs. ", "The insurance industry can be quite volatile so I would suggest that I think quickly in response to change, multiple times per day. My coach has never taken a single call in this department before and has no idea what we're going through or how to coach us. ", "I am most comfortable when my creativity is challenged. ", "I think that globalization has made the insurance industry more competitive; thus, creating a greater need for good reviews and customer satisfaction. Verizon is loaded with greed and works 24/7 and all holidays! I love being in the buzz of it all and I thrive in customer facing situations. Thats what I did when I had a system issue that I could not resolve myself. ", "I feel both performance and experience should be equally rewarded and weighted.".

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