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Unfortunately we did not use a Lowe's cabinet installer and went with a local contractor who knew nothing about kraftmaid painted & ready to install cabinets. The customer service is unbelievable nice (spoke with Stacey). Can't get our countertop people to make a template for our counters because they have to be installed first. I contacted Kraftmaid for doors replacement. Never expected it. Demolition is dirty and dusty. And, when you place your order, our schedulers will quickly identify the timeframe for your specific delivery. Please know that we are leveraging all transportation options and constantly working with our logistics partners to get your cabinetry delivered as quickly and securely as possible. Be sure to indicate on any receiving tickets from a freight carrier what items are damaged. Im not arguing over who should pay for it, I would like to pay for it. I was told all of the problems were within industry standards. How will you keep pets safe? All cabinets were boxed well and nothing was damaged. Remodeled the kitchen from 1949 and again used Kraftmaid cabinets FROM A KITCHEN DESIGN SHOWROOM. I was supposed to disassemble the drawers, drawer glides and doors and replace them with the new parts. That's what $18K and sixteen weeks of waiting has bought me. If damage is not noticed until the package is opened (known as concealed damage) call the freight carrier & have them send a rep out to verify damage. I contacted Kraftmaid for doors replacement. Have a plan for meals during construction. I got my doors free of charge and it looks gorgeous. Didn't get delivered until 14 weeks later (June 21st). Top, KraftMaid offers many of our storage solutions as after-market installations or kits. You need JavaScript enabled to view it. It was the shippers fault each time but Kraftmade replaced the door both times with no hassel. They could help us but will not. Please email or call us for additional sample information. Check your email inbox for messages about your order status. I ordered solid cherry cabinets. I really appreciated and more than happy for the service. nj gemini llc However, sizes will be configured to be used in KraftMaid Cabinetry. If the email bounces or your account is not validated, or if you provide false information in any way, your review will not be published. Get the latest updates. Please validate your account. I had asked for a weekend delivery because I had lost so much time of from work for the other 3 delivery attempts. How does a company claim they have the highest industry standards and fail at four attempts to get the same cabinet door right. I have no idea where they are now. Even my cabinet style is discontinued they place an order for the replacement. I wish I could review my cabinets but wait, they have been on delay for two weeks and I find out about the delay 72 hours before delivery and the day they are SUPPOSED TO BE delivered they are bringing them back 2 states away with no knowledge of the next delivery date with XPO logistics because of a truck breaking down.

So now we have a gutted kitchen, only part of the new cabinets installed because the drawers are in the middle. This month, when I noticed that the front of the cabinet that houses the trash can, which we open at least 20 times a day, was showing some wear, I called the company to ask the price of a new door. To find a Lowe's store near you visit the Lowe's site here: www.lowes.com/store/ . I WARN you, please - pick another company!! Here I sit 03/21 and still waiting on replacement doors. Were encouraged by recent improvements weve seen, and are optimistic that delivery times will continue to improve as transportation providers bolster their workforce to meet demand. We were thrilled to discover that some premium features such as the soft closing doors and drawers are now standard. Now we have to wait two more months for the damaged and missing items to make it here. Any issues that we had during installation were resolved to our satisfaction. Items ordered through KraftMaid retailers cannot be returned to or refunded by KraftMaid Cabinetry. Sales rep could care less, stopped returning my calls and would not come out to the home to see the cabinets in person. Tell us what you want in your kitchen and get a detailed pricing estimate. Still waiting for the new island drawer replacement. Then furnish us with either a list of cabinetry or a floor plan of your kitchen. Delivery day can feel like a whirlwind of chaos. We want your delivery to go as smoothly as possible.. It's such a shame because the cabinets are really nice looking and I probably would have been happy. Not made to last.

I spent $17k on Krapmaid natural cherry kitchen cabinets, large pantry and sprung for all of the extras during a complete kitchen renovation. They said they would replace it if it was under warranty, but of course are claiming that it broke from miss use and will not even allow us to buy the replacement now! homesnap That way, once you are satisfied with the finish/style, you may order the rest of the cabinets on your list. One cabinet damaged in transit and, again, Kraftmaid was completely responsive. Warranty is non-existent b/c they feel it is sufficient to replace damaged doors with new damaged doors/drawers. This information is also included on a label attached to your sink base cabinet. ANYTHING at a big box store is lower priced because the product is inferior, not because the big box store buys larger quantities; particle board vs. solid wood, for example. (Have your purchase invoice/order number handy before you go. Almost every cabinet door has split and Krapmaid sends a replacement. I've already had some of the doors replaced because of this and the new ones are just as bad as the original ones. More waiting. Where can I get information about KraftMaid Momentum cabinets? Freight rates on out of state orders will be greatly offset by the fact that no sales tax is due. Typical Norcraft freight varies from $150-$250 anywhere in the continental USA. Its match perfectly the original ones from 6 years ago. I plan to put this review up anywhere on the internet I can find asking for a review of Kraftmaid!

The quality of the new cabinets is just as good as the ones we had installed 14 years ago which still function like they did when they were new. Product must be shipped back or postmarked prior to the expiration of the 30-day window. kitchen nester empty storage baking kraftmaid station casserole drawers dishes supplies easier space When my contractor screwed up my cabinet installation and used what was supposed to be trim for the cabinets to frame a window, the company quickly sent replacements at no charge. My sense of humor has been destroyed by these people at krapmaid. Standard shipping is included in the cost of all online samples. You can learn more about KraftMaid Momentum by visiting www.kraftmaidmomentum.com. Since we could not get anywhere with Kraftmaid, in the end Lowes return everything and I bought another brand.

When we call to schedule your delivery, letthe agent know of any potential hazards or issues related to your delivery location. We had quite a larger order of cabinets and received everything in March. Going back and forth with Lowes for the last 6 months and now I was told if I wanted a better paint job I should have purchased the cheaper MDF line???? Got delivery on July 20. How do I go about ordering this high quantity of cabinetry? Your cabinets will take a minimum of 4 weeks to arrive. Can I purchase a stain to coordinate the trim around my windows with my cabinetry? Not only was I missing cabinets in my order some were damanged. Welcome to KitchenCabinetsReviews.com! Order shipped June 7. $18K and sixteen weeks, and not kitchen.. Placed my order in March. Return address: KraftMaid Cabinetry Attn: Customer Care 15535 South State Ave Middlefield, OH 44062. Aerosols and quarts of stain and paint are also not eligible for returns, all sales are final. All cabinetry is boxed for safe shipment. Washing dishes and making coffee in the bathroom. Their quality is terrible. The refrigerator panel and the kick plate were in good condition. Despite the reports of the problems throughout the years and their current lifetime warranty, they denied all requests to address these clear product failures as the warranty at the time of purchase was five years. Consequently, there is a price point at which these savings begin. The plastic brackets in the pantry break every year and are a constant source of grief. Set your project into motion with a budget blueprint and a plan of action. Highly recommended to anyone with Kraftmaid. My kitchen designer said they were easy to work with to get the replacement cabinet, not like some others who make you jump through hoops to fix the problem. Designer Cabinets Online, a Caseworx LLC company. In some areas KraftMaid may be interested in establishing new dealer locations if a dealer meets specified criteria. I would spend a little more and avoid this company. Finally got in touch with the Regional Manager who seemed to be helpful at first until he told me that I would never achieve finishing my kitchen with the scrutiny I have put on their cabinets. These are middle to the low end cabinets in terms of quality, especially if you get particle board ends and construction. Make sure to indicate that youre a trade professional. DO NOT BUY FROM THIS COMPANY. Were very sorry for the inconveniences and stress you may be experiencing from these delays. To view a wide selection of ideas for cabinetry solutions by room, visit our room gallery and become inspired. Keep a keen eye out for the inevitable scuff or touch-up and note those on a punch list of fixes for your contractor. My wife and I are remodeling a kitchen and dining room. No show no call. 12 weeks and still no cabinets, we ripped out our kitchen in April and have been living without a FULL kitchen since. KraftMaid can only ship online orders to valid street addresses and cannot ship to P.O.

Company rep. Not to mention all the other pcs - very poor quality -unmatched seams, etc. Top, Cleaning for your cabinets is a relatively easy process. Sales rep. Said they usually have 18 production lines running but now they are only running 6. Is it unreasonable to expect the correct style(miss number one) correct size (miss number two) factory damage huge dent on front edge of cabinet door showing splintered wood and missing paint. I ordered my cabinets July 2021 from Home Depot. If you are storing cabinets andmaterials inside your home, be sure tocover your flooring in the designatedstorage area to prevent any damage. 4-6 weeks my ass Crapmade! Our current delivery time is 6 12 weeks, with the majority of orders arriving in under 7 weeks. Generally, you will not have any assembly other than installing accessory items. 100% of my order was damaged and they are refusing to replace and/or reimburse me for the cabinets. If you have any questions regarding your purchase from kraftmaid.com, please call us at 1-888-562-7744. Very poorly packaged for shipping. Regarding the corner cabinet door we are 4 replacements in without a fix. What to look for once your cabinets arrive. I had to supervise him every minute. It's short one, one wrong cabinet, one too big. We are continually looking for ways we can lessen our impact on the Earth. You have discovered the best site online for Kitchen Cabinet Reviews. Remodeled my kitchen and master bath about 12 years ago all with Kraftmade cabs. They SAY backorders are first in line for production, but that can't possibly be true because that would mean they haven't produced anything since June- which I know is a lie! Overall very satisfied with the quality and price of my new kitchen cabinets. Even when delivery times were extended, they came when promised. I visited two retailers who both sold KraftMaid products, but the cabinet names were not the same. They tease you at the big box stores that its a great sale or these are quality for the price but dont kid yourself. But with just a bit of preplanning, everything will go much smoother when the truck carrying your new kitchen pulls up to your home.

While youre waiting, plan ahead for life during construction. Cabinets were ordered and when delivered our corner cabinet was missing along with the Corner sink cabinet that essentially had to be built from scratch. On top of all of that their customer services sucks!

They are Very rude. This is just not the quality that I always experienced with a Kraft Maid product and certainly not the kind of customer service that gives me the feeling of an honorable company. They could care less.

Damage is rare, but it can happen. I notified Kraftamid and they told me I could buy some paneling but I don't have it in me to wait anymore and I refuse to give them anymore money. Top. Top, Style names vary from retailer to retailer. Were an industry leader and one of the largest built-to-order cabinet manufacturer in the United States, helping more customers create the home of their dreams than any other cabinet manufacturer in the world. My assessment is they are either horribly understaffed or have not hired quality operations. Warped doors, poor paint and excess glue. Regardless of the size of your order, freight will never exceed $500 (even for an entire truckload). Top, Your local vendor can recommend certified installers (general contractor), interior designers and kitchen designers. Top, Please contact a KraftMaid Customer Care Representative at 1-888-562-7744. I wish that I could add photos here as any buyer of cabinets would look at this and have the same reaction. Please bring a picture of the KraftMaid cabinetry to your local design professional so they can identify the exact style that you're looking for and provide you with information specific to their store. Just a regular old, run of the mill 18" drawer, and we LITERALLY can't get it and they have no information on when we will. How was the price and value of the cabinets? Please contact us using our online form. Direct from the Manufacturer (Norcraft, Ultracraft and JSI). The customer service is unbelievable nice (spoke with Stacey).

Most of our cabinetry comes fully assembled & ready to install. Customer service was very rude . Had one door that was damaged during shipment, not once but twice. Ordered from Home Depot and could not ask for better service. Top. Were experiencing longer than normal production and delivery times. What is the overall quality of the cabinets? However, sizes are limited to those used on KraftMaid cabinetry only. I have had so many problems, if I could retrurn them I would. We are pleased with our pantry cabinets. Ordering more now for a client in a new home and happy knowing how well made and detailed these cabinets are in the long term. (Designer Cabinets Online's website was designed by. For Complete Terms and Conditions, click here: You will be able to upload media right after you submit your review. An email will be sent to you right after you submit your review. My cabinets kept coming in damaged, I received two damaged pantrie. Kraftmaid was fully responsive even though the problem was caused by the dishwasher, not the cabinets. You will receive a quote on delivered cabinetry from us in one to three days, depending on the time we receive it. The constant rescheduling of plumber,electrician, and installer has been a nightmare. Transparency in Supply Chains Act Disclosure. Because semi-custom kitchen cabinets give you the perfect blend of style, selection, and affordability.

They have poor customer service and these cabinets cost too much money to be getting shoddy quality. Your local designer or retailer will be able to give you a good estimate of delivery timing for your area. Hopefully? Top, You can order a stain through a local design professional. Email us Today to get a personalized quote. Just chiming in as I have a kitchen with Kraftmaid and after 16 years, it is still wonderful. I am extremely satisfied and happy with the quality of the wood and craft. Your contact information must be valid and you must validate your account for your review to be posted! The cabinets look gorgeous. Through state-of-the-art construction methods, we use the finest materials to build each cabinet to your exact specifications. It is the responsibility of Kitchen Cabinets Reviews to provide honest and valid reviews and we appreciate you taking the time to add your thoughts. What exactly do they cover with lifetime warranty? Received email from LaVally sales person with a delay date for delivery with Ha-Ha now you get to eat out more Spent thousands for gas and restaurant tabs. Its easier and far less expensive to try out ideas on paper than it is to change course after you order materials and begin construction.

They are worse than builder grade cabinets. Kitchen Cabinets on KitchenCabinetsReviews.com. I needed my kitchen done and functioning. Maybe we'll have a kitchen in September? I have had to replace every single door multiple times due to delamination. Top, All KraftMaid cabinets are assembled and inspected here in the United States in our facilities in Northeast Ohio. DO NOT BUY KRAFTMAID!! Interior of cabinet drawers look like a 10 year old put it together. The replacements arrived in a dilapidated box barely held together with tape. Expect surprises and delays in this phase. Last I knew they were going to deliver my cabinets to Lowes and my installer would get them. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. WRONG. Were experiencing longer than normal production and delivery times. We will furnish you with an estimated freight cost when we figure your quote. Protect floors and walls leading to and from your kitchen. Our experienced sales team is here to help you in any way we can. The finished product is beautiful and does add a special touch to our new kitchen. Should you receive a damaged item that has been confirmed as a manufacture defect, notify us at once. We did order all plywood construction and felt the cabinets are well built. Cannot believe these cabinets got through their supposedly high quality control! Unfortunately it's just a matter of time till the replacements split, so now I just reglue them.

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ortunately we did not use a Lowe